Refund policy

Return, Exchange & Replacement Policy

Every Milo Nails set is a handmade personal-care product. For hygiene and product-safety reasons, we do not accept returns or offer refunds. We do offer exchanges and replacements under the conditions below.

Exchanges are accepted for

1. Size exchange — if your press-on nail size does not fit, we will exchange it for the correct size.
2. Damaged product — if your product arrives damaged in transit.
3. Wrong product received — if you receive a different item or design from what you ordered.

Timeline

All exchange requests must be raised within 2 days of delivery. Requests made after 2 days cannot be accepted.

Exchange fee

A standard ₹150 exchange fee applies to approved size exchanges. This covers reverse shipping, handling, and re-dispatch. No fee applies where we shipped a damaged or incorrect item.

How to request an exchange

Contact us within 2 days of delivery on WhatsApp (+91 8779030494) or email (milonails111@gmail.com) with:

1. Your order ID
2. A clear, uncut unboxing video
3. Photos of the product
4. The reason for the exchange

Please record an unboxing video when you open your parcel. Damage and wrong-item claims cannot be accepted without one, as it is our only way to verify transit damage.

After approval

Once your exchange is approved, we will arrange pickup or share return instructions, and dispatch your replacement after the original item is received and checked. You will receive tracking details for the replacement shipment.

International orders

All international orders are handmade and customised. International orders are not eligible for returns, exchanges, or refunds. If you receive a damaged or incorrect item, contact us within 48 hours of delivery with your order number and clear photos or videos, and we will review and resolve it fairly.

Contact us

Call/WhatsApp: +91 8779030494
Email: milonails111@gmail.com
Instagram: @milo__nails